Shipping & Delivery
Ladybug Kisses post all our items using Australia Post and offer a choice of:
- Parcel Post for delivery for a flat postage and handling fee of $8.95 for delivery anywhere within Australia. Please allow 2-3 business days delivery to Sydney, Melbourne, Brisbane, and 3-6 business days delivery to other capital cities and country locations following dispatch.
- Express Post delivery for a flat postage and handling fee of $11.95, please check you are within the Express Post network before selecting this option (http://auspost.com.au/parcels-mail/express-post.html). Express Post guarantees next business day delivery within the Express Post network following dispatch of your order.
We offer FREE shipping Australia-wide for all purchases over $150.
Goods will be dispatched within 24-48 hours of your order being placed and payment being cleared. Please be aware if your payment was by Direct Deposit we will dispatch your order once the payment appears in our bank account which may take 1-3 business days.
If your order is for a bulky item or weighs more than 3kg there may be a higher delivery charge. We will contact you if this is the case.
All orders are sent by Australia Post and can be tracked with a unique tracking number. Enter your tracking number into the Australia Post Tracking tool at http://auspost.com.au/track/ allowing you to view where your item is during the delivery process.
Delivery times for Parcel Post are estimates only and delivery may take longer if your location is outside capital cities or major metropolitan areas within Australia, or in peak periods.
We happily ship goods internationally, however we regret we are unable to post items to the USA or Canada. Please note orders may incur relevant overseas duties and other customs charges. These are the responsibility of the recipient. Please contact your local customs office for more information.
Free shipping does not apply to international orders.
We post your order by Australia Post using International Standard Post. This comes with a tracking number and delivery is within 5-10 business days.
Shipping costs are based on weight - see below for an indication of costs. If you are an international customer please email us at firstname.lastname@example.org and we will give you an accurate shipping cost dependent on your order weight and country destination.
Please note all prices are in Australian Dollars (AUD).
Gift Wrapping and Recipient Delivery
All Ladybug Kisses orders come lovingly gift wrapped in tissue paper, and if your purchase is a gift for someone special we will happily attach a complimentary gift tag with a neatly hand written message for your recipient to your wrapped gift. We are also able to deliver the gift parcel directly to the recipient if you select this option during checkout and provide the recipients postal address and contact details. Please see Gift Wrapping in the Customer Care menu below for further details.
Out of stock
If an item you have ordered is temporarily out of stock or unavailable we will contact you immediately to organise an alternative item, place the item on backorder for you, or cancel the order.